Our Terms and conditions
- To enable us to meet your requirements, we require at least 12 hours notice, all other requests please phone the number at the top of the page. Please phone for further information, help and availability, or send an enquiry through the website. We will try to help wherever we can. An enquiry does not constitute a booking until confirmed by the company.
The Company does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or the weather.
The Company accepts no responsibilities for any loss or damage to any property or luggage carried in the car however such loss or damage is caused.
Any damage caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.
We reserve the right to refuse any passenger(s) our services due to the passenger(s) having excess luggage which would result in the vehicle being unsafe on the road.
Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers are very helpful and are able to assist if the luggage is heavy.
If you have a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
Smoking in the car is not permitted and against the law in the UK.
No alcohol is permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of £90 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
The Company reserves the right to decline any bookings and to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the driver.
We strictly require a mobile number for the passenger(s) we pick-up as this is our way of establishing contact with the passenger(s).
We strongly recommend that passenger(s) contact the office immediately after landing, so we can confirm the dispatch of your booked car. Our drivers will try to contact you approx 10 minutes after landing. If our driver cannot make contact he/she will meet you in arrivals approximately 45 minutes after landing with your name on a board and he/she will wait for 30 minutes before returning to his/her car. In the unlikely event that a customer cannot be found by our driver, it is the responsibility of the customer to make contact with our office prior to arranging alternative transport. Customers who cannot be contacted or located in arrivals and who do not make contact within 1 hour and 30 minutes after the flight has landed are considered to be an abandoned booking and any payment will therefore be forfeited. Where the pick-up is not paid in advance we do not dispatch the car until such contact is established. Unless confirmed by the office.
Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees of the Ltd company. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone number. Otherwise, the journeys are not insured.
Delayed flights may occur additional charges of £20 per hour or part thereof.
- Cancellation Policy: Bookings cancelled upto 72 hours in advance will receive a 50% refund minus the credit card transaction fees. Bookings cancelled upto 24 hours in advance will receive a 25% refund minus the credit card transaction fees. No refund or portion of the total booking amount shall be given if more than 14 days have passed from when the booking was made. Bookings cancelled within 30 hours of travel will receive no refund. To cancel a booking please email us with your receipt and booking details. No refund or portion of shall be given if more than 14 days have passed from when the booking was made.
- Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.
- Web Box Solutions Ltd do not store or collect credit card details nor do we share customer details with any 3rd parties.
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